Shipping Policy

At SMP Electronics, we are committed to delivering your order safely, promptly, and efficiently. Please review our delivery policy below to understand how and when your items will arrive.

1. Order Processing Time

All orders are processed within 1–3 business days unless otherwise stated.

Orders placed on weekends or public holidays will be processed on the next business day.

In the event of high order volume or stock delays, processing times may be extended. If this occurs, you will be notified promptly.

2. Shipping Methods & Delivery Times

We offer a range of shipping options to meet your needs. Delivery time depends on your location and the shipping method selected at checkout.

Typical delivery times:

Small Items: Standard Royal Mail Shipping: 3–7 business days

Larger Items: DHL Shipping: 1–3 business days

International Shipping: 3–7 business days

Please note: Delivery estimates do not include processing time and may vary due to customs delays, courier issues, or unforeseen events.

3. Shipping Rates

Shipping fees are calculated on order volumes based on:

Destination

Volumetric Dimensions and Weight of the order

Selected shipping method

From time to time, we may offer free shipping promotions which will be clearly advertised on our website or certain advertisements.

4. Order Tracking

Once your order has been shipped, you will receive an email with:

Your tracking number

A link to track your package online

Tracking information may take up to 24–48 hours to update.

5. Delivery Address

Please ensure that your delivery address is complete and accurate. SMP Electronics is not responsible for:

Delays caused by incorrect or incomplete addresses

Packages lost due to address errors

Customer change of delivery locations during delivery attempt.

If you need to update your address after placing an order, contact us immediately by email.

6. Customs, Duties & Taxes (International Orders)

International shipments may be subject to customs fees, import duties, or taxes imposed by the destination country.

These charges are the responsibility of the customer.

Samalite is not responsible for delays due to customs processing.

7. Lost, Damaged, or Delayed Packages

If your order is lost, damaged, or significantly delayed:

Contact us at sales@smpelectronics.com with your order number and tracking details.

We will work with the courier to investigate and resolve the issue.

Damaged items must be reported within 48 hours of delivery with photo evidence.

8. Delivery Attempts

If the courier is unable to deliver your package:

They may leave a notice with instructions for rescheduling or pickup.

Packages returned to us due to failed delivery attempts may incur a reshipping fee.

9. Contact Us

For any questions or assistance with your delivery, please reach out to our support team:
📧 sales@smpelectronics.com
📞 +44 (0)1276 855166